FAQ’s

Changing or cancelling an order once placed

Once an order has been placed and payment has been confirmed the order can be changed but not cancelled.

You may contact Zanetta via the contact us form or email direct to bytheletterz@hotmail.com with the details of the changes.

Sending your order as a gift

Surprising someone with a By The Letter Z creation is a wonderful idea. Please ensure you have included this in your order form by entering the gift recipient’s address as the shipping address and checking the gift check box. All our items are beautifully packaged.

Card and Payment Options

By The Letter Z payment options are Direct Bank Transfer.

By The Letter Z Currency

All prices online are displayed in Australian Dollars (AUD).

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